Is the customer always right? Understanding customer misbehaviour and violence in the workplace

By Sophie Goodall
An torso shot of a man wearing a punk polo shirt pointing his index finger at a women. The woman's back of shoulder and parts of the back of her head can be seen on the right hand side of the image - slightly blurred.

Customer misbehaviour, aggression and violence continues to be a challenge for employers and employees in the retail and fast food industries. Last year, the Shop Distributive and Allied Employees Association (SDA) shed light on this burgeoning issue, after revealing that 87% of workers surveyed had confessed to experiencing verbal abuse or aggressive behaviour from customers…

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